Privacy Policy

Effective Date: 11-Aug-2025

Keystone NeoGreens Pvt Ltd (“NeoGreens”, “we”, “our”, “us”) values the trust you place in us. We are committed to maintaining the highest standards for secure transactions and the protection of your personal information. This Privacy Policy describes how we collect, use, and safeguard your data when you visit or transact on our website.

Note: This Privacy Policy may be updated periodically without prior notice. Please review this policy regularly to stay informed of any changes.

1. Collection of Personal & Identifiable Information

We collect personally identifiable information (such as name, email address, phone number, etc.) when you create an account with neogreens.in or place an order.

  • Browsing our site does not require registration.
  • Placing an order requires completing the registration process with accurate details.
  • Your contact details may be used to send product updates, promotional offers, and relevant recommendations based on your interests and purchase history.

2. Use of Demographic & Profile Data

Your personal information is used to:

  • Fulfil orders and service requests.
  • Send promotional offers and updates (with the option to opt-out).
  • Resolve disputes and troubleshoot issues.
  • Prevent fraudulent transactions and ensure safe services.
  • Improve your shopping experience through personalization.

We may analyze aggregated demographic and profile data to better understand customer needs. Your IP address may be used to identify technical issues, administer our website, and gather non-identifiable demographic information.

We may occasionally invite you to participate in optional surveys to improve our products and services.

3. Cookies

Cookies are small text files stored in your browser to enhance your shopping experience. neogreens.in may use both permanent and temporary cookies that do not contain personally identifiable information. These cookies help remember your preferences and improve site performance.

4. Use & Sharing of Personal Information

We may share personal information with trusted corporate entities and affiliates to:

  • Detects and prevents identity theft, fraud, or illegal activities.
  • Facilitate co-branded or joint services.

Your personal data may also be disclosed if required by law or in good faith to comply with legal processes, protect our rights, or ensure public safety.

In case of a merger, acquisition, or corporate restructuring, your information may be transferred to the new entity, which will be required to follow this Privacy Policy.

5. Security Measures

We use stringent security measures to protect your personal data against unauthorized access, misuse, or loss. When you update or access your account information, we provide a secure server environment.

6. Advertisements

We may use third-party advertising partners to display ads on our site. These partners may collect non-personally identifiable information (excluding your name, address, email, or phone number) to deliver relevant advertisements.

By registering or purchasing on our website, you consent to receiving communications (including SMS, RCS, and email) from Keystone NeoGreens Pvt Ltd.

7. Queries & Contact Information

For any queries or concerns about this Privacy Policy, please contact us at:

Email: info@neogreens.in
Registered Office:  Keystone Neogreens Private limited the new you Asian Sun City B-block G8, Kothaguda, Hyderabad, Telangana, India – 500084.